Terms/Conditions

ATTENTION

DrVanos WILL NOT BE RESPONSIBLE FOR PAYING FOR LABOR COST OR ANY INCIDENTAL COST (INCLUDING DAMAGE TO OTHER PARTS) DUE TO ANY CIRCUMSTANCES WHATSOEVER. OUR LIMIT OF LIABILITY IS THE COST OF THE PRODUCT ORDERED. Labor cost is the sole responsibility of the customer. If you bring it to a mechanic, always remember that a GOOD mechanic will make sure it is the correct and a quality part before installing it. If you do not agree to this policy, simply return prior to installation.

DrVanos TERMS & CONDITIONS

SHIPPING OPTIONS

Qualifying shipping options are displayed in your shopping cart at the time of purchase. We do not guarentee NEXT DAY delivery, but we will do our best to get your product to you as fast as possibe.
Orders received after 3:00 CST will be processed the following business day.

RETURNS POLICY

You will need to call and speak with a DrVanos representative to explain the issue with your item and your reason for requesting a return. Unauthorized returns will not be accepted. Authorized returns are processed ONLY after the item is recieved at DrVanos and inspected carefully. DrVanos reserves the right to deny a return request. Returns requests must be made within 3 business days of receiving the product.

To speak to a DrVanos representative, call us at (512) 934-8889.

Returned parts must be unused, in original condition, and in original packaging, and received by DrVanos no later than 30 days after sale for a refund. No returns are allowed on custom built products or custom orders. Deposits to hold items are not refundable. Returned items are thoroughly inspected before a refund is issued.

A 10% restocking fee of the full item purchase price will be charged to all returns not due to our error. If an item (that qualifies for free shipping) is returned we HAVE TO charge for the shipping of that item.

There is no refund for any shipping charges on returned items.

DEFECTIVE PRODUCT

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. We are NOT responsible for incorrect vehicle fitment. It is the buyers responsibility to confirm fitment before purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. Defective or incorrect parts will be exchanged upon receipt of the returned part at our expense. Please inspect your merchandise upon receipt to detect any possible issues.

LATE DELIVERY OF THE CARRIER

We are NOT responsible for late delivery of the carrier nor will file a claim with any carrier to refund your shipping cost due to the lateness of the package for any reason.

SHIPPING / RECEIPT OF GOODS

We will do our best to ship all orders within 2 business days of original order date unless otherwise notified. Backorder fulfillment and shipping will occur as soon as product is made available. DrVanos cannot be held responsible for backorder delays or make guarantees of availability or product delivery.

DrVanos reserves the right to ship items with any selected carrier. Orders may ship without the requirement of signature authorization unless otherwise requested by the buyer. If requested, the buyer agrees to pay any additional charges for such service. Items delivered to the buyers indicated shipping address, without signature authorization, becomes the property of the buyer. Any such incidence that occurs after delivery is the sole responsibility of the buyer. DrVanos cannot be held responsible for lost or stolen items once delivered to the buyer. Your use of this site to purchase product indicates your acceptance and full understanding of these terms.

DAMAGED PRODUCT

For products that are damaged during shipping, you must file a claim with the shipping provider. A resolution will be completed by the shipping company.